Terms and Conditions
This website and these terms and conditions are solely created for the purpose of customers redeeming their free flight vouchers as part of the limited time promotion [campaign name]. Only eligible customers are able to submit requests for a free flight.
1. “CLIENT NAME Free Flights Offer” is promoted by The Client (Promoter). All bookings, customer service and customer communication are provided by by RIX AG, Heldaustrasse 14, 9470 Buchs/St. Gallen, Switzerland (Organizer), on behalf of the Promoter.
2. This promotional offer is only open to a person who is resident in the [campaign country] and is aged eighteen (18) or above, excluding employees and their immediate families of the Promoter, its agents and anyone professionally connected with the promotion. Each participant needs to be in possession of a passport that is valid for at least six (6) months from the return date of any flight.
3. Only the purchaser of the promoted product who successfully passed the verification procedure on [campaign URL} (“Participant”), can take part and becomes eligible for participation in this promotion. Participating Promotional Products:
[promotional products]
4. The promotional offer is valid only in respect of the Promotional Products distributed by the Promoter and purchased in participating sales channels. The consumer shall verify with the seller if the product selected by the consumer for purchase is eligible for participation in the promotion.
5. Subject to these Terms and Conditions, the Promoter offers a free return flight to anyone eligible who purchases a Promotional Product during the promotion period from [promotion start date] to the [promotion end date].
6.The Participant will not be entitled to claim the free flight if the Promotional Product is returned to the seller or no payments are made and the Participant acknowledges and accepts that in such event, any free flight ticket can be cancelled at any time without liability incurred by the seller and the Promoter.
7. The Promoter will offer to Participants, via redemption of this promotion only, the Participant’s carrier base fare, taxes, passenger duty, fuel surcharges, service charge and airport fee. All other costs associated with the flight will be borne by the Participant and are excluded from the promotional offer. Such other costs include, but are not limited to (i) any baggage or other charges made in connection with the flight or in addition to the fare (ii) any insurance (iii) any additional fees for card payments (iv) any fees for hotel, car hire, airport transfers, taxis, car park, seat upgrade, food and drink, visas, immigration documents or any other additional services.
8. Within thirty (30) days after service activation/Purchase or receiving of the voucher code, the Participant shall log onto the campaign website (www.tbc.com), using their free flight voucher code as a login code. The Customer shall complete the online application form with name and email address as well as select their departure airport and three (3) possible destinations and three (3) possible travel dates (inbound and outbound). The proposed travel dates shall be in different months and thirty (30) days apart from each other. The earliest travel date a customer can choose is forty-five (45) calendar days from the date of their service activation. The Participant shall receive a personalized confirmation email within a maximum period of seven (7) days from the Company.
9. The e-mail sent by the Organizer to the Participant in accordance with point 3 above will contain a personalized direct link. The Participant by following their personalized direct link received from the Organizer shall register again on the landing page and upload international passport images personal details such as, address, phone number and details of all other passengers flying along with the Customer.
10. After receiving all qualifying documents, the qualified the Participant will receive a flight offer by email within fourteen (14) days from the Organizer. Once the Customer has received a specific flight offer, they must notify the Organizer within forty-eight (48) hours, as to whether they wish to accept the offer or not.
11. Upon acceptance of the offer by the Participant, the Organizer shall issue the free flight ticket to the Customer.
12. The Participant may add up to three (3) companion passengers to the application and enter their personal details.
13. By accepting the flight offer the Participant may also accept the price offer in respect of any of companion passengers included in the same application and listed in the flight offer. The Participant shall pay for the companion ticket(s) with a credit card.
14. Availability of the flight offered is not guaranteed until the offer is booked. The offer cannot be booked if not confirmed within forty eight (48) hours.
15. In case of noncompliance with these terms and conditions or failure to complete the steps outlined of these terms, within the given time frames within these terms and conditions the free flight offer shall be deemed as fulfilled. If the free flight offer is not accepted within 48 hours, the free flight offer shall be deemed as fulfilled.
16. Subject to receiving confirmation from the Participant, the Organizer will contact the Participant to finalise the booking and send an e-ticket to the Participant. It is the Participant’s responsibility to check the ticket details immediately and inform the Organizer within twelve (12) hours of receipt should the ticket details be incorrect. No cancellations or changes will be accepted thereafter. The flight ticket is not transferable.
17. The following airports of departure are available:
18. The available destinations are dependent on the airport of departure and not all destinations are available from all listed points of departures. The availability of flights may be limited depending on the chosen destination or travel time. The choice of carrier is at the sole discretion of the Organizer. The Participant is not entitled to demand a particular carrier, route or travel date.
19. All flights are subject to booking availability. This promotional offer is not valid for journeys over Christmas Day and New Year’s Day. Some periods (e.g. religious and school holidays) and dates may be restricted depending on the chosen destination and travel time. The availability of flights may also be restricted by special events, trade fairs or local holidays.
20. Each free flight application is limited for a single use. The right of a free flight is valid per person, booking and flight. Only one (1) free flight can be redeemed per person and household. Free flights cannot be used in combination with each other.
21. This promotional offer does not entitle the Participant to travel via a particular route, carrier or on a particular date and the Participant may be offered an alternative destination or travel date to the one requested.
22. All travel (departure and return) must be completed by [travel end date]. All flights must be booked by the [booking end date]. The minimum stay is two (2) calendar days. The maximum stay is thirty (30) calendar days.
23. The airport of departure is dependent on the destination, and not all destinations are available from all listed points of departures. The availability of flights may be limited depending on the chosen destination or travel time. The choice of carrier is at the sole discretion of the Organizer. The Participant is not entitled to demand a particular carrier or route. The minimum stay is 2 calendar days. The maximum stay is 30 calendar days.
24. Promoter and Organizer do not accept liability for changes to flight schedules, routes or destinations and reserve the right to use other service providers as an alternative. In the event of war, earthquake, disaster or similar acts of god, or otherwise where there are circumstances wholly outside the reasonable control of the Promoter and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw this promotion without notice and without offering compensation.
25. The right of the Participant and any person travelling with the Participant to claim compensation is subject to carrier regulatory provisions. The Promoter and the Organizer are not liable for compensation related to failures by the carrier.
26. No cash alternative will be offered in exchange for the promotional offer. Each promotion offer is limited for a single use and only one (1) free flight may be redeemed per person, booking and flight.
27. Code and confirmations received during the Participant application processing are personal and non-transferable. Bookings cannot be requested or made for by third parties and flights may not be booked by third parties using the name of the Participant.
28. The Organizer reserves the right to request a proof of purchase/sales receipt from the Participant. Furthermore, the Organizer reserves the right to verify all claims, check the content of all applications and registrations to ensure the Participant’s compliance with these Terms & Conditions and to refuse to award a flight or withdraw flight entitlement where there are reasonable grounds to believe there has been a breach of these Terms & Conditions or any instructions forming part of this promotion entry requirements or otherwise where a Participant has gained unfair advantage in participating in the offer or claimed using fraudulent means.
29. Personal data captured during the promotion shall be processed in accordance with applicable data protection laws and regulations. The personal data shall be processed solely for the execution of this promotion. No personal data shall be passed to third parties except where these are required for booking and other promotion fulfilment purposes.
30. The Promoter and the Organizer shall not accept any responsibility for claims lost and delayed or for those claims not received by the application cut-off. It is the Participant’s responsibility to ensure that correct details are provided for claims to be processed. The Promoter and the Organizer will not be liable for any traffic congestion or internet inaccessibility.
31. By participating in this promotion, the Participant shall be deemed to have accepted these Terms and Conditions.
32. All written correspondence shall be sent to the addresses as shown on the campaign website www.tbc.com. Participants who have queries or complaints about the promotion may contact the Organizer at the corresponding address, or alternatively call by phone or email the Organizer using the contact details on the campaign website www.tbc.com.
33. Participants acknowledge and accept that failure to comply with the provision of the documentation and information in accordance with the terms and conditions of this agreement, will cause the Participant to lose his right to receive the free flight ticket without liability incurred by the seller and the Promoter.
